Terms of Service

Effective Date: 01/13/2025

Welcome to Franchise Systems Ai. Please read these Terms of Service (“Terms”) carefully before accessing or using our website, platform, and services (collectively, the “Application”). These Terms, along with our Privacy Policy and any Additional Terms that may apply, govern your use of the Application. By accessing or using the Application, you (“User”) agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Application.

1. Definitions
For the purposes of these Terms:
• “User Content”: Any data, materials, or content uploaded, submitted, or created by Users on the Application.
• “Authorized User”: An individual with a valid account and proper authorization to access the Application.
• “Prohibited Conduct”: Actions that violate these Terms, applicable laws, or the integrity of the Application.
• “Services”: All features, functionalities, and tools made available on the Application.

2. Eligibility
• You must be at least 18 years old and capable of entering into a legally binding agreement to use the Application.
• By accessing the Application, you represent and warrant that:
• You meet the eligibility criteria outlined above.
• You will comply with these Terms and applicable laws.

3. License Grant
We grant you a non-exclusive, non-transferable, and revocable license to use the Application for your internal business purposes, subject to these Terms. This license does not grant ownership or any rights to the Application’s underlying technology or intellectual property.

4. Account Creation and Security

4.1. User Accounts:
To access certain features, you must create an account. You agree to:
• Provide accurate and current information.
• Protect the confidentiality of your login credentials.
• Notify us immediately of any unauthorized account access.

4.2. Organization Affiliation:
If you are accessing the Application on behalf of an Organization, you acknowledge that all uploaded content remains the property of the Organization.

5. Use of the Application

5.1. Permitted Use:
The Application may be used solely for lawful purposes related to franchise management.

5.2. Prohibited Conduct:
You agree not to:
• Use automated tools (e.g., bots) to access or scrape the Application.
• Upload harmful code, malware, or content that violates laws.
• Engage in activities that disrupt the Application’s functionality.

6. Third-Party Services
The Application may integrate with third-party services (e.g., Google APIs). Use of these integrations is subject to the third party’s terms. We disclaim liability for issues arising from their use.

7. Service Availability and Modifications
While we aim for high uptime, the Application may experience downtime due to maintenance or unforeseen circumstances. We reserve the right to modify or discontinue the Application or its features at any time.

8. Privacy and Data Security
Your use of the Application is governed by our Privacy Policy, which outlines how we collect, use, and protect your data. Although we implement stringent security measures, you acknowledge that no system is entirely secure.

9. User Content and Ownership
• You retain ownership of User Content. By uploading it to the Application, you grant us a worldwide, non-exclusive license to use it for service delivery.
• You represent that your content does not infringe on third-party rights.

10. Refund and Billing Policy
• Subscription fees are non-refundable, except where required by law.
• For billing disputes, contact us at support@franchisesystemai.com within 30 days of the issue.

11. Compliance and Accessibility
We are committed to complying with applicable accessibility laws and enabling inclusive access to our Application. If you have accessibility-related concerns, contact us for assistance.

12. Termination
We reserve the right to terminate your access for violating these Terms. Upon termination:
• All licenses granted under these Terms will cease.
• Data associated with your account will be handled per our Privacy Policy.

13. Force Majeure
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, or technical failures.

14. Dispute Resolution

14.1. Arbitration:
Disputes shall be resolved through binding arbitration under the American Arbitration Association Rules. Arbitration will occur in New Castle County, Delaware, unless mutually agreed otherwise.

14.2. Class Action Waiver:
Disputes must be resolved individually, and you waive the right to participate in a class action.

15. Governing Law
These Terms are governed by the laws of Delaware, without regard to its conflict of laws principles.

16. Feedback Policy
By providing feedback or suggestions, you grant us the right to use them without restrictions or compensation.

17. Compliance with External Policies
You agree to adhere to external policies associated with integrated services, including compliance with Google API Services User Data Policy.

18. White-Label Provisions
For white-label partners:
• Customization must align with our guidelines.
• Violations may result in immediate termination of white-label rights.

19. Modifications
We may update these Terms periodically. Changes will be effective upon posting. Continued use constitutes acceptance of revised Terms.

20. Questions
For any questions about these Terms, contact:

Franchise Systems Ai Inc.
1007 N Orange St., 4th Floor Suite #3433
Wilmington, Delaware 19801
Email: support@franchisesystemai.com

© 2025 Franchise Systems Ai Inc. All Rights Reserved.